Charlotte Catherine Ball is a 53-year-old former junior manager who enjoys competitive dog grooming, extreme ironing and podcasting. She is brave and creative, but can also be very stingy and a bit unstable.

She is addicted to the internet, something which a friend pointed out when she was 17. The problem intensified in 1986. Charlotte has lost five jobs as a result of her addiction, specifically: health centre receptionist, sales assistant at office supplies store, local activist, clerk and junior manager.

She is a Mexican Buddhist. She has a post-graduate degree in business studies.

Physically, Charlotte is slightly overweight but otherwise in good shape. She is average-height with pale skin, grey hair and black eyes. She has Due to the the internet, Charlotte looks older than her actual age..

She grew up in an upper class neighbourhood. Her father left when she was young, leaving her with her mother, who was an addict.

She is currently single. Her most recent romance was with a screenplay writer called Toby Noah Preston, who was the same age as her. They broke up because Charlotte found Toby’s political views too progressive.

Charlotte’s best friend is a former junior manager called Maryam Wilkinson. They have a very firey friendship. She also hangs around with a former junior manager called Tobias Ferguson. They enjoy writing together.